Refund policy

Return, Refund & Exchange Policy

Last updated: August 31, 2026

At Jaan Creations, we want you to be completely happy with your purchase. Please read this Return, Refund & Exchange Policy carefully before placing your order — it applies to all orders placed on our website.

✅ Eligibility for Returns

We accept returns, refunds, or exchanges only in the following cases:

Wrong item delivered
Item received damaged

❌ Not Eligible for Return / Refund

We do not accept returns or refunds for reasons such as:

Size issues
Change of mind
Not liking the product

Note: Product images are for reference only. The actual colour/shade may vary slightly due to lighting conditions and different screen settings.

⏰ Time Frame

You must raise a return, refund, or replacement request within 7 days of delivery. Requests made after 7 days may not be accepted.

🎥 Mandatory Requirement — Unboxing Video

To be eligible for a refund, replacement, or exchange, you must provide a clear and continuous, unedited unboxing video showing the package being opened.

The video must clearly show:

The sealed package before opening
The packaging condition
The product received, as proof of a damaged or wrong item

⚠️ Requests without valid unboxing video proof will not be accepted.

🙋 How to Raise a Request

To initiate a return, refund, or exchange request, please contact us within 7 days of delivery via:

Email: jaancreations@gmail.com

Please include your order number, a description of the issue, and your unboxing video when reaching out.

📦 Return Shipping

For eligible cases (wrong item delivered or damaged item), we will bear the return shipping charges.

💰 Refund

Once your return is approved, the refund will be credited to your original payment method within 3 working days. Please note that the time taken for the amount to reflect in your account may depend on your bank or payment provider.